Returns & Exchanges

Thank you for ordering at Gripforce.com! In order to deliver the best customer service, we have made our policy as easy to follow as possible for you. Please take a moment to review the following terms and rules for return and exchanges at Gripforce.com. If you have any questions or concerns, please do not hesitate to Contact Us, and we will be more than happy to assist you.

Return & Exchange Warranty Disclaimers

A copy of the order invoice MUST accompany ALL returns and exchanges to be valid for processing.
A 20% restocking fee will be applied to ALL returns. No fees for exchanges.
All authorized merchandise MUST be returned in their original packaging, unused, and in resalable condition.
Items showing signs of wear or damage will NOT be accepted for return or exchange processing.
Original shipping and handling charges are NOT REFUNDABLE. The buyer is responsible for all customs fees and duties associated with any return or exchange merchandise.
Missing components or damanges MUST be claimed within 5 business days of package delivery date.
All shipping damage claims MUST be filed by Gripforce.com. Please Contact Us as soon as possible so we may initiate a claim with the shipping carrier.
Please keep all shipping cartons, packaging material, and components of the order to verify during carrier inspection.
During claim period, any or all questions should be directed to your specific claim representative at Gripforce.com.

	RETURNS / REFUNDS	EXCHANGES
Do I need a (R)eturn (M)erchandise (A)utorization Number?	YES, please Contact Us to obtain your RMA#.	YES, please Contact Us to obtain your RMA#.
Who pays for Return Shipping?	The buyer is responsible for all return shipping costs.	The buyer is responsible for all return shipping costs.
How much time do I have to return/exchange my order?	You have 14 calendar days from the date of purchase to ship your order to us for processing.	You have 14 calendar days from the date of purchase to ship your order to us for processing.
Is there a restocking fee?	YES, a 20% restocking fee will be applied to your order processing. (Non-negotiable)	NO, there will be NO restocking fee - as long as the item is returned in resalable condition.
Will the product be inspected upon return?	YES, our technicians will be inspecting the product upon arrival. Please allow 3 business days for inspection. PASS: Return request will be honored. FAIL: Return request will be denied and any refund or service requested will not be processed.	YES, our technicians will be inspecting the product upon arrival. Please allow 3 business days for inspection. PASS: Exchange request will be honored. FAIL: Exchange request will be denied. If a new item is still desired, please place a new order.
What if my product is damaged?	NOT ACCEPTABLE for Returns/Refunds. NOTE: If product was received damaged, please Contact Us as soon as possible for assistance.	NOT ACCEPTABLE for Exchanges. NOTE: If product was received damaged, please Contact Us as soon as possible for assistance.
Do you cover any other fees or services?	NO, any other fees or services, including but not limited to: installation, maintainance, shipping customs, or any other installation fees are the sole responsiblity of the buyer.	NO, any other fees or services, including but not limited to: installation, maintainance, shipping customs, or any other installation fees are the sole responsiblity of the buyer.